Refund policy

Return & Refund Policy – Cotton&Cuff

Last Updated: July 2026

At Cotton&Cuff, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is unused, unwashed, and unworn.
  • All original tags and packaging are intact.
  • The product is in its original condition.
  • You have the original order confirmation or invoice.

Returns that do not meet these conditions may be declined.

2. Exchange Policy

We offer free size exchanges (subject to stock availability) within 7 days of delivery.

If your preferred size is unavailable, you may choose:

  • Store Credit, or
  • A full refund (if eligible).

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been worn, washed, or damaged after delivery.
  • Products without original tags or packaging.
  • Gift cards (if applicable).
  • Items marked as Final Sale, Clearance, or Non-Returnable.
  • Customized or personalized products.

4. Damaged, Defective, or Wrong Product

If you receive:

  • A damaged product,
  • A defective product,
  • The wrong item,

please contact us within 48 hours of delivery with:

  • Your order number,
  • Photos or a short video showing the issue.

After verification, we'll provide a replacement or full refund at no additional cost. Clear handling of defective products helps comply with consumer expectations in India.

5. Refund Process

Once your returned item passes our quality inspection:

  • Prepaid Orders: Refund will be credited to the original payment method within 5–7 business days.
  • Cash on Delivery (COD): Refund will be transferred to your bank account or UPI after receiving your account details.

Your bank or payment provider may take additional time to reflect the refund.

6. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), Cotton&Cuff will bear all return shipping costs.
  • For returns due to size preference or change of mind, a small return shipping fee may be deducted (if applicable).

7. Order Cancellation

Orders can be cancelled before they are shipped for a full refund.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if it meets our return conditions.

8. How to Request a Return

Email our support team with:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos (if the item is damaged or incorrect)

Our team will respond within 24–48 business hours and guide you through the return process.